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Residential Loan Servicing Technician I - Hazard Claims
Category: Insurance , Banking
  • Your pay will be discussed at your interview

Job code: lhw-e0-85735282

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Associated Bank

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  Job posted:   Mon Mar 12, 2018
  Distance to work:   ? miles
  1 Views, 0 Applications  
Residential Loan Servicing Technician I - Hazard Claims

Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants with a disability who need assistance applying for a position with Associated Bank are asked to email: or call: (800) 878-3282.
Under general supervision of Loan Servicing management, performs Loan Servicing work. Complete department specific tasks, daily, weekly and monthly and identify account information for accuracy. Takes accountability for entire process from receipt of work to resolution and closure. Tasks require coordination of information among various operational areas which could include customer or third party contact. Exercises some judgment within guidelines. Considered a subject matter expert on operational issues related to process or function.
Operates in full compliance with internal policies and procedures as well as applicable regulations and laws, including but not limited to Bank Secrecy Act/Anti-Money Laundering requirements. Responsible to report any procedure or process that doesn't meet regulatory requirements including fraud, whether suspected or confirmed, to management. This reporting can be done directly to any member of management, including Human Resources or Corporate Security, or can be reported through Associated's anonymous Ethics Hotline.
Customer Service
Regulation and Compliance
Other Calculations
Decision Making
Problem Solving
Administrative Support
Adhere to policies and procedures to ensure compliance with Bank, audit, regulatory and Investor guidelines.
Provide customers, servicing personnel, and third parties timely support when handling verbal and written responses to inquiries via telephone, referral and/or letter by reviewing accounts and loan file documents. Maintain a high level of customer service by adhering to our Brand standard (clear, capable, responsive, attitude) and providing accurate information in this manner. Resolve complex customer issues using multiple resources and records.
Provide customer feedback and trends in problems or situations involving various product activities.
Assist in training others on assigned tasks. Work with Supervisor to update/enhance internal/SOP procedures, including but not limited to, identifying gaps in policy and/or procedure.
Preparing, editing, distributing, researching, reviewing, monitoring, reconciling, and remitting documents specific to Loan Servicing tasks.
High School or equivalent combination of education and experience General Required
Associate's Degree or equivalent combination of education and experience Or Technical Diploma Preferred
Less than 2 years Office Required
2-4 years Banking Operations / Servicing Experience Preferred
**Job:** **Operations*
**Title:** *Residential Loan Servicing Technician I - Hazard Claims*
**Location:** *Wisconsin-Stevens Point*
**Requisition ID:** *1810323*

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